RESIDENT ACCESS

Need to get in touch with the Austin Midtown team? The best way to reach us is right here, through the convenient and easy-to-use online portal. With the click of a button, you can pay your rent, submit a request for maintenance service, and ask any questions you may have for our friendly management team. Log in to your account today to get started.

stay connected at Austin Midtown

the resident experience

Flexible Lease Terms

Whether you’re looking for something long-term, or require the flexibility of a short-term lease, we are happy to tailor lease terms to suit your needs.

30-Day Satisfaction Guarantee

We’re confident you’ll love your new home. But if you don’t, just notify us within 30 days of move-in, and you can break your lease. We’ll be sad to see you go, but we understand that sometimes plans change. 

Resident Referral Bonus

If you love it here, spread the word! Refer someone who signs a lease and moves in, and you can earn a bonus. Stop by the office for details. 

resident perks

5-star service & peace of mind

At Austin Midtown, we understand home is the foundation of your life. Your home is your rock – a place to build your fondest memories and be your retreat when needed. That's why we're committed to providing comfort you can trust. 


As a CWS Apartment Community, we focus on enhancing lives, because we understand that your place isn't just an apartment, it's home. You'll experience our signature style, which includes our friendly team members, responsive service, thoughtfully-designed floor plans, distinctive amenities, and a well-kept community.


We don’t just talk about providing a better place to live, we guarantee it through our resident programs.

frequently asked questions

got questions?

we've got answers!

  • What are the additional fees on top of monthly rent?

    We strive to make our pricing as transparent as possible, and each additional fee will be clearly stated in your rental agreement. Additional fees include:


    - Administrative Processing Fee: $4

    - Trash: $9

    - Amenity Fee: $5

    - Pest Control: $3

    - Water: Based on usage and billed in addition to your monthly rent

    - Electric: Based on usage and residents will need to create a utilities account

    - Pet: If applicable, $10 per pet

    - Carport: If applicable, $40

    - Debit Card Payments will incur a service fee ranging from $3.95 to $9.95 per transaction

    - Credit Card Payments will incur a service fee of 2.95% per transaction

  • What do I need to qualify for an apartment?

    We're thrilled to hear you want to apply! Each resident must meet certain criteria, including rental, credit, and criminal history checks, as well as employment and income verifications. After you have finished your application, you will receive a confirmation email with preliminary approval. To make your approval final, the office team will need a copy of each occupant's photo identification and pay stubs or W2s to confirm income requirements. If you want to review the full requirements before applying, please contact the leasing office for a complete breakdown.

  • I've been approved, what's next?

    Congratulations and thank you for choosing Austin Midtown as your new home! Once approved, you will receive a Welcome Home letter from our team with a checklist to complete before moving in.

    Action items include:

    1. Electronically signing your lease
    2. Setting up your resident portal account
    3. Paying move-in fees and deposits
    4. Sending our team confirmation of your utilities accounts and renters insurance
    5. Setting up your move-in appointment

    We will stay in contact with you throughout this process and are available to answer any questions that you may have to make your move-in as smooth and easy as possible.

  • My move-in date is coming up, what's the move-in process?

    Welcome Home to Austin Midtown! Before your move-in date, we will ensure all required action items have been completed as outlined in the Welcome Home letter. Once everything has been taken care of, we will then set up a move-in appointment.
    On your move-in date, we will provide you with a move-in packet containing all the necessary information you need to know. We will also hand over your keys, and you can begin moving in!

  • As a resident, where will I park? What about my guests?

    Thank you for your question! Parking at our community is on a first-come, first-served basis for both residents and guests. In addition, residents have the option to lease a reserved carport for a monthly fee of $40.

  • As a resident, how will I receive packages?

    Packages are delivered directly to residents' doors.

  • What school district is Austin Midtown in?

    Students at our community attend Austin ISD schools. Depending on their grade level, students will go to Gullett Elementary, Burnet Middle, or McCallum High School.